OBIEE 12c: Oracle Business Intelligence has stopped working

Ok, lets get this blog started then...

I've been playing with a new install of OBIEE 12c on Windows 2012 and I couldn't get the bi server to start correctly. I kept on getting the following error:



Error: oracle business intelligence has stopped working
Problem signature:
  Problem Event Name: BEX64
  Application Name: sawserver.exe
  Application Version: 12.2.1.0
  Application Timestamp: 5616f0d2
  Fault Module Name: yod.dll
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 50ff431d
  Exception Offset: 000000000001e940
  Exception Code: c0000005
  Exception Data: 0000000000000008
  OS Version: 6.3.9600.2.0.0.272.7
  Locale ID: 2057
  Additional Information 1: d406
  Additional Information 2: d406e47b17f73b5fc03376291226207b
  Additional Information 3: 7458
  Additional Information 4: 74581c46e97a8bc42cd289645d01850b

and this error:


Error: nqsserver.exe has stopped working
Problem signature:
  Problem Event Name: BEX64
  Application Name: nqsserver.exe
  Application Version: 0.0.0.0
  Application Timestamp: 561bb059
  Fault Module Name: yod.dll
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 50ff431d
  Exception Offset: 000000000001e940
  Exception Code: c0000005
  Exception Data: 0000000000000008
  OS Version: 6.3.9600.2.0.0.272.7
  Locale ID: 2057
  Additional Information 1: d92a
  Additional Information 2: d92afc5ed82d4e5d1dbbd90e1ee4ae90
  Additional Information 3: 0ed0
  Additional Information 4: 0ed072c3fcb2518b6476270391ad9386

It turns out the issue was due to OBIEE picking up the wrong version of the yod.dll library.

What made my environment different from others?

My server also had the full EPM 11.1.2.4 stack installed,  The EPM instance contains several different versions of the yod.dll and my OBIEE biserver was picking up the wrong version of yod.dll because of the Windows path entries added by the EPM installer.

To fix the issue I created a batch script which sets only the Windows related paths and then calls the OBIEE start.cmd:

set PATH=C:\ProgramData\Oracle\Java\javapath;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem
call E:\Oracle\OBIEE\Oracle_Home\user_projects\domains\bi\bitools\bin\start.cmd

After this OBIEE started without any issues.


Comments

  1. Guillaume, Great advice. Thank You!

    ReplyDelete
  2. Guillaume, many thanks. You saved me a couple of hours of figuring out what went wrong.

    ReplyDelete
    Replies
    1. Hi Ziga, thanks for the comment. I'm glad it's helped someone out.

      Delete
  3. Thank you so much Guillaume, your solution worked for me.

    ReplyDelete
  4. Hi Guillaume slee,
    i got this error pls help me out
    problem event name APPCRASH
    Application Name sawserver.exe
    reply soon
    thanks in advance
    Application version 12.2.1.0
    Application Timestamp 5616f0d2
    Fault module name nqutilitygeneric64.dll

    ReplyDelete
  5. Dear Guillaume Slee,

    I go through your blog you have explained about nqsserver.exe has stopped working solution.

    I am using OBIEE 12.2.1.0.0 in my Windows Server 2012 R2 Essentials.

    When I start the BI services I got the pop up error message like given attached file.
    But whatever you have explained about setting i.e., already set up in my environment. Still I am getting the same error when I stop and start the BI services.

    Please could you help me about this.

    Waiting for your kind reply.

    Thanks and Regards-
    Sadashiv

    ReplyDelete
    Replies
    1. this problem happens with me. i was installing OBIEE 12.2 with Database 12.2.1, i changed the database to 12.1 , the problem cleared.

      Delete
  6. "nqsserver.exe" has stopped working

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: nqsserver.exe
    Application Version: 0.0.0.0
    Application Timestamp: 561bb059
    Fault Module Name: nqsphysical64.dll
    Fault Module Version: 12.2.1.0
    Fault Module Timestamp: 561bbae4
    Exception Code: c0000005
    Exception Offset: 00000000000887b9
    OS Version: 6.3.9600.2.0.0.305.50
    Locale ID: 1033
    Additional Information 1: eac0
    Additional Information 2: eac091ce02a8d357122c8a4bd8873035
    Additional Information 3: c026
    Additional Information 4: c026b305eccedc7f5950a86cf806212a

    ReplyDelete
    Replies
    1. Sadashiv, did you solve this - nqsphysical64 crashing?

      Thankyou

      Delete
    2. I have the same problem ,Fault Module Name: nqsphysical64.dll Did you resolved this?

      Delete
    3. Guys, did you install Admintool on the server?

      Delete
  7. Hi Guillaume,

    We too got this error, but for us fault module name is bi_metadata_rt.dll.
    The workaround you mentioned is not working for us.
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: nqsserver.exe
    Application Version: 0.0.0.0
    Application Timestamp: 561bb059
    Fault Module Name: bi_metadata_rt.dll
    Fault Module Version: 6.3.9600.18202
    Fault Module Timestamp: 569e7d02
    Exception Code: c0000135
    Exception Offset: 00000000000ecdd0
    OS Version: 6.3.9600.2.0.0.272.7
    Locale ID: 1033
    Additional Information 1: ac05
    Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900
    Additional Information 3: ac05
    Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900

    Do you have any idea on this issue.
    Thanks,
    Pratishtha

    ReplyDelete
  8. Thanks Bruv! I've added a link to my blog! This saved me xxx loads of time!

    ReplyDelete
  9. Syntax:
    Business Intelligence Services

    Excellent Design,Given Great Posting On Oracle Business Intelligence Then Go Through This Blog Started .

    ReplyDelete
  10. Someone found the solution for: Fault Module Name: nqsphysical64.dll?
    I have win7 pro, Oracle DB XE, and obiee 12c, 8Gb Ram, Corei7.
    For unknow reason, when I start services for obiee NQSSERVER.exe crashes.
    Same as Sadashiv Dhulashetti15 March 2016 at 05:34 said.

    ReplyDelete
  11. Hi,
    I am stuck with bi startup, starting all servers, not completed,
    I am started this in manually then bi publisher not working, some times gets oracle business intelligence has stopped working,
    APPCRASH
    sawserver.exe

    How to resolve these startup problem,
    Please replay me,
    Thanks,

    ReplyDelete
  12. Faulting application name: sawserver.exe, version: 12.2.1.2, time stamp: 0x57e5d2f9
    Faulting module name: sawbedrock643r.dll, version: 12.2.1.2, time stamp: 0x57e5c663
    Exception code: 0xc0000005
    Fault offset: 0x00000000000259a5
    Faulting process id: 0x1830
    Faulting application start time: 0x01d332e44e6cf5c4
    Faulting application path: D:\OBIEE12.2.1.2\bi\bifoundation\web\bin\sawserver.exe
    Faulting module path: D:\OBIEE12.2.1.2\bi\bifoundation\web\bin\sawbedrock643r.dll
    Report Id: 9d9de2b4-9efc-11e7-80d4-005056a315b3
    Faulting package full name:
    Faulting package-relative application ID:

    Any clue what to do?

    ReplyDelete

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